Privacy policy

OUR DATA PROTECTION OBLIGATION

We see our customers as our partners. This partnership also extends to the way we process your personal data. For Fabbroni Vini sagl it is obvious to collaborate with its customers when it comes to protecting their private sphere. We only collect the data we need to make your purchases easier. You decide which data to make available to us. By transmitting information to Fabbroni Vini sagl to obtain a better service, you help to make Fabbroni Vini sagl better for everyone. We are committed to ensuring the protection and lawful processing of your personal data. With this data protection declaration we inform you in detail about our data processing.

 

 

 

WHEN WE COLLECT YOUR PERSONAL DATA

We collect personal data when we have contact with you. The situations in which we have contact with you are numerous and include for example the following circumstances:

 

    Visit one of our stores

    Purchase or reserve our products in one of our stores or through our online shop

    Use one of our customer services

    Receive a newsletter or other advertisement about our products

    Take part in one of our market research campaigns or in one of our opinion polls

    You use or communicate with us or third parties via our site, our mobile apps or offers on Internet platforms, media portals or social networks

    Communicate with us by telephone, fax, e-mail, voice message, text message (SMS), picture message (MMS), video message or instant messaging

 

WHAT ARE YOUR PERSONAL DATA WE COLLECT

First of all, we collect the personal data you make available to us, but also those that are automatically or manually recorded in our contact opportunities with you. What data we collect depends on the individual case. Among other things, we can detect the following personal data.

 

 

DATA CONCERNING THE PERSON:

    Surname and name

    Address

    Buying habits

    Customer and purchasing preferences

    Delivery address

    Billing address

    Banking and credit card information

    Language preferences

    Telephone number (s)

    Email address (es)

 

 

DATA ON CUSTOMER ACTIVITIES:

    Contractual data (including contract date, contract type, object, counterparty, term of validity, contract value, claims invoked under the contract)

    Purchase information (including date of purchase, place and time, type of purchase, quantity and value of goods and services purchased, shopping cart, interruption of the purchase process, payment methods used, paying agency, purchase history )

    Customer service information (including product returns, complaints, warranty cases, delivery information)

    Session data of visits to our website, our mobile applications or our offers on Internet platforms, multimedia portals or social networks (including the duration and frequency of visits, language and country preferences, browser information and on the computer operating system, IP addresses, search criteria and results, expressed evaluations)

    Location data when using mobile devices

    Communications via telephone, fax, e-mail, voice messages, text messages (SMS), picture messages (MMS), video messages or instant messaging

 

 

HOW LONG WE KEEP YOUR PERSONAL DATA

We keep your personal data as long as we deem it necessary or appropriate for compliance with the laws in force, or as long as it will be necessary for the pursuit of the purposes for which they were collected. We delete your personal data as soon as we no longer need it and in any case after the maximum retention period prescribed by law has expired.

 

 

TO WHOM WE FORWARD YOUR PERSONAL DATA

We do not forward your personal data to other companies outside Fabbroni Vini sagl. Within Fabbroni Vini sagl, collaborators have access to your personal data only if it is necessary for the performance of their business. We can transmit your personal data to third parties external to Fabbroni Vini sagl to use only the technical services we need to pursue the aforementioned purposes or our other commercial activities. Our service providers are contractually obliged to process your personal data exclusively on our mandate and in accordance with our instructions. We also subject our service providers to the obligation to observe the technical and organizational measures designed to ensure the protection of your personal data. If the service providers are located in countries where the applicable laws do not guarantee a protection of personal data comparable to that offered